The FAQ Corner
Every answer you need, no magic wand required.
You ask. We purr.
Every path includes a website you'll love and can manage yourself.
Before You Start
Who you work with, how to choose a package, what to prepare
It depends on your package and how quickly feedback comes back. Ready to start takes 1-3 weeks, Ready to grow 5-8 weeks, and Growing and selling 10-12 weeks.
Absolutely! With the “Ready to grow” and “Growing and selling” packages, you can suggest design changes. We’re all about keeping the creative juices flowing. Just promise you won’t change your mind as often as you change your socks!
We refine the design with you before launch and include a post-launch support window to catch anything that needs a little polish.
Yes. We build with editable content in mind and can show you how to make routine updates without touching code.
Pricing & Payments
Costs, payment structure, hidden fees, budget guidance
It depends on the package and what your site needs. Each package on our Services page shows its starting price, and after the discovery call we send a proposal with clear pricing.
No. Your proposal sets out the full price before any work starts, and anything extra is quoted first.
We can add more. We quote the extra pages before any work starts, so you always know what you’re paying for.
Yes. You can move up a package anytime, and we quote the extra pages and features before any work starts.
The Process
Timelines, revisions, what to expect, communication
We talk through your business, your clients, and your goals. You get the call recording and summary notes, then we review your site and send a proposal with clear pricing.
Yes. Every page is designed in Figma and shared with you first. You approve the design before we write any code.
Ready to start includes 2 rounds, and Ready to grow and Growing and selling include 3. You review and comment on the design in Figma, and we refine it until it feels right.
We keep you in the loop at every step. You review the design in Figma, then get a staging link to click every page, link, and form before launch.
After Launch
Support, updates, ownership, maintenance
Yes. You own everything we build. We train you to manage it, and we don’t disappear after launch.
Yes. Every package ends with a hand-off tutorial. We walk you through managing the site on your own, no tech anxiety allowed.
Yes. You can add pages yourself after training, or hire us to do it with a custom quote.
You can manage the site yourself with what you learned in training, or let us look after it: Hosting & Care is $149/month, and Care Plus is $229/month with more editing time and priority support.
Tools & Tech
Platform, SEO, hosting, backups
WordPress, for every package. You can manage it yourself after training, and it runs the online store in Growing and selling.
A site builder hands you a template to fill in alone. We tailor the layout to your brand, set up SEO and speed, and train you to manage it.
Yes. Ready to start comes with basic SEO and speed optimization, and Ready to grow and Growing and selling with in-depth SEO and speed optimization.
Yes. After your included month of support, Hosting & Care is $149/month: secure hosting, SSL, weekly backups with recovery support, updates, and 3 hours of changes a month. Care Plus is $229/month with daily backups, 5 hours of changes, SEO and speed checks, and priority support. We recommend it for online stores.
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